Refund policy

Return & Refund Policy ✨

Hey bestie! 💕 Thanks so much for shopping with us! Before you place your order, please take a quick moment to read our policies below~

All Sales Are Final 🛍️

All items in our shop are Final Sale. Because of the nature of our products, we unfortunately can't accept returns, exchanges, or refunds for buyer’s remorse, change of mind, or accidental orders. Thank you so much for understanding! 🥰

Damaged or Wrong Items? We Got You! 💌

If your order arrives damaged, defective, or if we sent you the wrong item by mistake, don't worry at all!

  • Just reach out to us within 7 days of delivery, and we’ll be super happy to send you a replacement or offer a full refund! 🌸

  • Please attach your order number and a few clear photos/videos showing the issue so we can fix it for you ASAP!

Tracked as Delivered, But Missing? 📦🔍

If your tracking status shows "Delivered" but you can't find your package:

  1. Please double-check with family members, neighbors, or your local post office/leasing office first!

  2. If it’s still nowhere to be found, send us a message! We’ll gladly help you open an official inquiry with the shipping carrier to look for it.

  3. Important Note: Since we rely on the official shipping network, we must follow the carrier’s final investigation result. If the carrier officially confirms the package was delivered and closes/denies the claim, we won't be able to offer a refund or replacement. We truly appreciate your understanding on this! 🥺